Summary

If the RLM Web Administration page displays "Logins Disabled", it is typically caused by an unsupported web browser or an outdated Windows operating system.

This is generally a browser compatibility issue rather than a problem with the GibbsCAM license server itself.

TABLE OF CONTENTS

Symptoms

When accessing the RLM Web Administration interface, you may notice:

  • "Logins Disabled" displayed on the login page.

  • Administrator login is unavailable.

  • You cannot access administrative functions such as license management or server configuration.

The RLM Web Administration page may otherwise load normally.

Cause

The "Logins Disabled" message is most commonly caused by an unsupported or outdated web browser or an operating system that does not support the security features required by the RLM Web Administration interface.

Common causes include:

  • An outdated version of Windows.

  • An unsupported or outdated web browser.

  • Browser security settings that prevent the login page from functioning correctly.

Resolution

Follow the steps below.


Step 1 – Verify Your Windows Version

Confirm that the license server is running a supported version of Windows.

Older or unsupported operating systems may not support the security features required by newer versions of RLM.

If the operating system is no longer supported by Microsoft, consider upgrading the server before troubleshooting further.


Step 2 – Verify Your Web Browser

Check which browser you are using and confirm that it is fully up to date.

CAMCO recommends using a current version of:

  • Microsoft Edge

  • Google Chrome

If you are using an older browser, install the latest updates or try opening the RLM Web Administration page in a supported browser.


Step 3 – Test Using a Different Browser

If the issue persists:

  1. Open the RLM Web Administration page using a different supported browser.

  2. Refresh the page.

  3. Attempt to log in again.

If the login works in another browser, the issue is likely related to the original browser or its configuration.


Step 4 – Verify Browser Security Settings

If you are using a supported browser but still see "Logins Disabled", verify that:

  • JavaScript is enabled.

  • Cookies are not being blocked for the local RLM web page.

  • Browser extensions are not interfering with the page.

You may also try opening the page in a private or incognito browsing session.

Troubleshooting

Problem: The Same Message Appears in Every Browser

Cause

The operating system may be outdated or incompatible with the installed version of RLM.

Resolution

Verify the Windows version and install the latest Windows updates. If the operating system is no longer supported, migrate the license server to a supported version of Windows.


Problem: Only One Browser Shows the Error

Cause

The browser may be outdated or configured with restrictive security settings.

Resolution

Update the browser or use a supported alternative such as Microsoft Edge or Google Chrome.


Problem: The RLM Page Loads but Administrative Features Are Unavailable

Cause

The browser may not support the authentication mechanisms required by the RLM Web Administration interface.

Resolution

Update the browser and verify that it is fully supported by the installed version of RLM.


Problem: "Logins Disabled" after changing RLM security settings

Cause

Administrative logins have been disabled in the RLM configuration.

Resolution

Review the RLM security configuration or restore the default settings. 

Best Practices

  • Keep Windows fully updated.

  • Use a current, supported web browser.

  • Avoid using legacy browsers that are no longer maintained.

  • Install RLM updates when upgrading GibbsCAM.

Expected Result

The RLM Web Administration page allows administrator logins, and all administrative functions are available.

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Keywords

Logins Disabled, RLM, Reprise, Web Administration, Admin Page, Browser, Microsoft Edge, Google Chrome, Windows, Network License, NLO, RLM Web Interface