Summary

This article explains what to do if your GibbsCAM USB hardware key has been lost, damaged, or is no longer functioning.

If your hardware key cannot be detected or has been physically damaged, you may need a replacement key. This article outlines the recommended steps to minimize downtime and prepare the information needed for CAMCO to assist you.

TABLE OF CONTENTS

When to Use This Article

Use this article if:

  • The USB hardware key has been lost.

  • The USB hardware key is physically damaged.

  • The hardware key is no longer recognized by Windows.

  • The hardware key LED does not illuminate (if applicable).

Before Requesting a Replacement

Before requesting a replacement key, verify that the issue is not caused by another problem.

Step 1 – Verify the Hardware Key Connection

  • Remove and reconnect the hardware key.

  • Try a different USB port.

  • Avoid using unpowered USB hubs.

  • If available, connect the key directly to the computer.


Step 2 – Verify the Hardware Key Drivers

Confirm that the appropriate hardware key drivers are installed.

If necessary, reinstall the drivers using the instructions in:

Installing Hardware Key Drivers


Step 3 – Test on Another Computer

If possible:

  1. Install the hardware key drivers.

  2. Connect the hardware key to another computer.

  3. Verify whether Windows detects the key.

If the key is recognized on another computer, the issue is likely related to the original workstation rather than the hardware key itself.


Step 4 – Verify the Correct Hardware Key

If multiple GibbsCAM hardware keys are used within your organization:

  • Confirm that the correct key is connected.

  • Compare the license information with your records.

  • Verify that another user has not exchanged keys.

If the Hardware Key Is Lost

If the hardware key cannot be located:

  1. Verify that it has not been moved to another workstation.

  2. Check with other users or departments.

  3. Contact your organization's GibbsCAM administrator if applicable.

  4. Contact CAMCO Customer Service to begin the replacement process.

Replacement keys may require proof of ownership and license verification.

If the Hardware Key Is Damaged

If the key has been physically damaged:

  • Do not attempt to repair or modify the hardware key.

  • Retain the damaged key, as CAMCO may request that it be returned.

  • Contact CAMCO Customer Service to discuss replacement options.

Information to Gather Before Contacting CAMCO

Having the following information available will help expedite the replacement process:

  • Product Code

  • Company name

  • Contact information

  • GibbsCAM version

  • Description of the problem

  • Whether the key is lost, damaged, or not detected

  • Photographs of the damaged hardware key (if applicable)

  • Serial number or identification markings on the key (if available)

Temporary Workaround

If immediate production is required:

  • Determine whether another licensed hardware key is available.

  • If your organization uses separate Network Licensing (NLO), consider using a network license until the replacement process is complete.

  • Contact CAMCO Support to discuss available licensing options during the replacement process.

Availability of temporary licensing is subject to CAMCO policies and license eligibility.

Expected Result

After the replacement process is completed, the new hardware key is recognized by Windows, GibbsCAM starts successfully, and the licensed modules are available.

Troubleshooting

Problem: Hardware Key Is Not Detected

Possible Causes

  • Hardware key drivers are missing.

  • USB port failure.

  • Damaged hardware key.

  • Faulty USB hub.

Resolution

Install the latest hardware key drivers, test a different USB port, and verify the key on another computer.


Problem: Hardware Key Works on Another Computer

Possible Causes

  • Driver installation issue.

  • USB controller problem.

  • Windows configuration issue.

Resolution

Reinstall the hardware key drivers and verify that Windows recognizes the device.


Problem: Hardware Key Was Lost

Possible Causes

  • Key misplaced.

  • Key assigned to another workstation.

  • Key permanently lost.

Resolution

Contact CAMCO Customer Service to begin the replacement process.


Problem: Hardware Key Is Physically Broken

Possible Causes

  • Accidental damage.

  • Bent or broken USB connector.

  • Environmental damage.

Resolution

Do not continue using the damaged key. Contact CAMCO Customer Service to arrange a replacement.

Best Practices

  • Store hardware keys in a secure location when not in use.

  • Avoid unnecessary insertion and removal of the USB key.

  • Do not connect hardware keys through unreliable or unpowered USB hubs.

  • Label hardware keys if multiple licenses are used within your organization.

  • Maintain a record of Product Codes and hardware key assignments.

  • Consider Network Licensing (NLO) for organizations that require greater flexibility and reduced dependency on individual USB hardware keys.

Related Articles

Keywords

Broken Hardware Key, Lost Hardware Key, USB License Key, Hardware Key Replacement, Sentinel Key, HASP Key, License Key, Hardware-Locked License, USB Dongle, License Not Found, Product Code, RLM, Licensing