Summary

If you receive an "Invalid Product Code" error while registering GibbsCAM, the Registration Tool was unable to validate the Product Code you entered.

This article explains the most common causes of this error and the steps to resolve it.

Table of Contents

What Is a Product Code?

The Product Code is a unique identifier assigned to your GibbsCAM license.

It is required when:

  • Registering GibbsCAM for the first time

  • Updating a license

  • Moving a license to new hardware

  • Registering a Network License (NLO) server

Common Causes

Incorrect Product Code

The most common cause is entering the Product Code incorrectly.

Verify:

  • All characters are entered exactly as provided.

  • Similar characters are not confused:

    • 0 (zero) vs O (letter O)

    • 1 (one) vs I (letter I)

    • 5 vs S

  • There are no extra spaces before or after the Product Code.

If possible, copy and paste the Product Code instead of typing it manually.


Using an Old Product Code

If your GibbsCAM license has been renewed, upgraded, or replaced, your previous Product Code may no longer be valid.

Use the Product Code provided with your most recent purchase or renewal.


Product Code Does Not Match the License Type

Some Product Codes are issued specifically for:

  • Standalone (Hardware Key) licenses

  • Network License (NLO) servers

Using the wrong Product Code for the selected registration type may result in an error.


Typographical Errors

Double-check for:

  • Missing characters

  • Transposed numbers

  • Accidental spaces

  • Incorrect capitalization

Although Product Codes are generally not case-sensitive, entering the complete code exactly as provided is recommended.


License Has Already Been Replaced

If your hardware key or server license has been replaced, transferred, or reissued, the original Product Code may no longer be valid.

Use the replacement Product Code supplied during the license transfer process.

How to Verify Your Product Code

If GibbsCAM has previously been activated, you may be able to recover the Product Code from your existing license file.

  1. Locate your .lic license file.

  2. Open the file using a text editor such as Notepad.

  3. Near the top of the file, locate the line beginning with:
    PCODE



The Product Code appears immediately after the PCODE entry.

Tip: This is often the fastest way to recover a Product Code if the original registration email is no longer available.

If You Cannot Locate Your Product Code

If you no longer have your Product Code:

  • Check previous registration emails.

  • Check your original purchase documentation.

  • Review an existing .lic license file (if available).

  • Contact CAMCO Support for assistance.

Providing the following information can help locate your license:

  • Company name

  • Registered contact name

  • Serial number (if applicable)

  • Existing license file

  • Hardware key number (if applicable)

Expected Result

After entering a valid Product Code, the Registration Tool accepts the code and allows you to continue with the GibbsCAM registration process.

Troubleshooting

  • Problem: The Next Button Is Still Disabled

Possible Causes

  • Product Code entered incorrectly

  • Extra spaces copied from email

  • Registration Tool has not validated the code

Resolution

Re-enter the Product Code carefully and ensure all required registration fields are completed.


  • Problem: The Product Code Was Accepted Previously

Possible Causes

  • License has been replaced

  • Product Code has changed following an upgrade

  • Incorrect registration type selected

Resolution

Verify you are using the current Product Code associated with your active license.


  • Problem: I Have Lost My Product Code

Resolution

If an existing .lic file is available, open it with a text editor and locate the PCODE entry. Otherwise, contact CAMCO with your company information so your license can be located.

Best Practices

  • Save your Product Code with your purchase records.

  • Keep a backup of your .lic license file.

  • Copy and paste the Product Code whenever possible.

  • Record your hardware key number for future reference.

  • Store registration emails in a shared IT mailbox if multiple administrators manage licensing.

Keywords

Invalid Product Code, Product Code, Registration, Registration Tool, PCODE, License Registration, Hardware Key, Network License, NLO, License File, RLM, Activation