Summary

If you've lost your GibbsCAM Product Code, don't worry—your license can usually be recovered.

This article explains where to look for your Product Code, when it is required, and what information to gather before contacting CAMCO for assistance.

TABLE OF CONTENTS

What Is a Product Code?

A Product Code is a unique identifier associated with your GibbsCAM license.

It is typically required when:

  • Registering GibbsCAM for the first time

  • Updating an existing license

  • Installing GibbsCAM on a replacement computer

  • Activating a Network License (NLO) server

  • Contacting CAMCO regarding licensing questions

Your Product Code is different from your license file and should be stored in a secure location for future reference.

Where to Look for Your Product Code

Before contacting CAMCO, check the following locations:

  • Original order confirmation or purchase documentation

  • License or registration email

  • Internal software inventory or asset management records

  • Documentation provided by your IT department

  • Records maintained by your GibbsCAM administrator

  • Previous installation notes or deployment documentation

  • The installed GibbsCAM license (.lic) file (open the file in a text editor and locate the PCODE entry near the beginning of the file) 

If your organization has multiple GibbsCAM licenses, verify that you are using the correct Product Code for the installation you are working with.

Retrieve the Product Code from Your License File

If GibbsCAM is already licensed and you have access to the current license (.lic) file, you can often retrieve the Product Code directly from the file.

  1. Locate your GibbsCAM license file (.lic).

  2. Right-click the file and select Open with > Notepad (or another plain text editor).

  3. Review the first few lines of the file.

  4. Locate the entry beginning with PCODE.

For example:

HOST SERVERNAME ...

ISV gibbs ...

PCODE=(CID#)- ABCD-1234-EFGH-5678

The 5-digit value following PCODE is your Customer ID Number (CID), and the 5 sets for 4-digits following the CID# is your GibbsCAM Product Code.

Note: Do not edit or save changes to the license (.lic) file. Modifying the file may invalidate the license and prevent GibbsCAM from starting.

If you cannot locate a .lic file or the PCODE entry is not present, contact CAMCO Support for assistance.

If GibbsCAM Is Already Installed

If your current installation is functioning correctly, you may not need the Product Code immediately.

However, you should recover and document it before:

  • Reinstalling Windows

  • Replacing the computer

  • Updating your license

  • Moving to a new workstation

  • Installing an NLO server

If You Cannot Locate Your Product Code

If you are unable to locate your Product Code, contact CAMCO Support.

To help identify your license, have as much of the following information available as possible:

  • Company name

  • Contact name

  • Email address

  • Phone number

  • GibbsCAM version

  • License type (Hardware-Locked or Network License)

  • Hardware key number (if applicable)

  • Approximate purchase date

Providing complete information can help reduce the time required to locate your licensing records.

Troubleshooting

Problem: I Can't Find Any Purchase Records

Resolution

Contact CAMCO with your company information and any available licensing details. Additional verification may be required before licensing information can be provided.


Problem: The Product Code Is Rejected During Registration

Possible Causes

  • Typographical error

  • Incorrect Product Code

  • Product Code from a different license

  • Expired or superseded registration information

Resolution

Carefully verify the Product Code and retry the registration. If the problem continues, contact CAMCO Support.


Problem: Our Company Has Multiple Product Codes

Resolution

Confirm that you are using the Product Code associated with the specific workstation, hardware key, or Network License server you are registering.


Problem: We Recently Changed Company Names

Resolution

Provide both the previous and current company names when contacting CAMCO, along with any additional licensing information that may help identify your records.

Best Practices

  • Store your Product Code in a secure location.

  • Keep a copy with your software licensing records.

  • Document Product Codes for each hardware key or Network License server.

  • Record the Product Code before replacing computers or reinstalling Windows.

  • Maintain current licensing contacts within your organization.

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Keywords

Lost Product Code, Recover Product Code, Find Product Code, Registration, License Registration, License Recovery, Product Key, License Activation, Hardware-Locked License, Network License, RLM, Licensing